Special messages for our Patients
NATIONAL SHORTAGE OF GPs
Due to increased patient demand and a National shortage of GPs, we are currently experiencing a longer than usual wait for routine GP appointments. We apologise to all our patients and ask you to bear with us during this difficult time. We would like to assure you that we are doing all we can to improve this situation.
In the meantime, you may be asked to see one of our 3 fantastic Nurse Practitioners who can prescribe and refer and offer same day and pre-bookable appointments. They also offer extended hours clinics several times a week, starting from 7.30am. You may also be offered an appointment with a locum GP if we are fortunate enough to get locum cover as locums are also very hard to come by!
If you have any questions regarding this, please ask to speak to our practice manager, Nicky Watson
Electronic Prescribing Service
The Surgery has recently been linked to the Electronic Prescribing Service - this means that, in most cases, instead of printed prescriptions, we are now able to send them electronically to the various Pharmacies in the town. If you would like to take advantage of this service, please speak to one of the Receptionists who will be able to advise you further - it simply means that you would need to nominate a pharmacy to whom you would like your prescriptions sent, and we will do the rest! Please feel free to enquire.
29th March 2016
The practice has now published the Patient Participation Group Report for March 2016. Please follow the link on the right hand side of the screen in the Patient Group section
15th March 2016
It is a contractual requirement for GPs as imposed by the NHS that by the end of March 2016 every patient must have a named GP. Each of our patients has been informed of name of their GP
A NEW SERVICE PROVIDED BY WEYMOUTH & PORTLAND GPs
TWO HARBOURS HEALTHCARE
Two Harbours healthcare is a not for profit organisation led by local GPs in Weymouth and Portland. We have formed a federation to enable us to work more closely together to share expertise, resources and provide or commission services. Our first project has been the Weymouth elderly care service (WECS). This has been up and running Since April 2015, we look forward to sharing it's outcomes. Please follow the link below for more information:
NEW PATIENT CHECK IN SYSTEM
Following recommendations from our Patient Participation Group, at Abbotsbury Road Surgery we have installed a check in system for our patients which will eliminate the need to stand in a queue waiting for a Receptionist. Please feel free to use it and please do not hesitate to ask a Receptionist to help you - they will be very happy to do so.
April 2015 - Access to Patient Records
From the beginning of April our patients will be able to view limited aspects of their records from our Website. To do so patients will need to have a login and password for the Website which will be provided upon request and evidence of identification. Please speak to our Receptionists who will be happy to help you.
FRIENDS AND FAMILY QUESTIONNAIRE
You will note that at the foot of our home page, there is an invitation to our patients to complete a Questionnaire which seeks to establish whether you would be prepared to recommend the Surgery to your Friends and Family. We would be grateful if you could take a minute to complete the Survey by following the link. This survey is of particular importance and we would like to thank you in anticipation of your completion of it. The Partners
You may be aware that from April 2014 all practices are required to provide all their patients aged 75 and over with a named GP.
Your named GP will have overall responsibility for the care and support that our surgery provides to you although this does not prevent you from seeing any GP in the practice as you currently do.
Historically we have always tried to run a personal list system so many of you will know who your named GP is. However if you do not know or if you wish to confirm who your named GP is please speak to the Reception Team who will be happy to help.
NEW! - FEBRUARY 2014
PRACTICE CATCHMENT AREA
Please click on Practice Catchment Area in the right hand column of this home page to find a map of our Catchment Area - simply enter your postcode in the box and it will automatically confirm or deny that you are able to register with the Practice.
ON-LINE APPOINTMENT BOOKING
Our patients are now able to book appointments to see their GP ON-LINE using this website.
First of all patients will need a personalised log-in and password. Simply call in or telephone and ask one of our Receptionists to set this up for you - they will be happy to help, but they will ask you for some form of identification (utility bill, driving licence etc) which you will need to bring with you before your unique password can be made available to you.
When you have your unique log-in information, please click on the 'Appointments' tab at the top of our web-site home page and follow the links.
PLEASE HELP US by cancelling unwanted appointments. If you don't need the appointment another patient can make use of it!
Here at Abbotsbury Road Surgery we try very hard to meet the needs of all our Patients, but we need your help to do this.
You can help us!
Make the most of your appointment
þ Ask yourself : How important is being seen quickly, or would I be better waiting to see a GP who knows me and my condition?
þ If a GP runs late – are they spending needed time with patients? One day you may appreciate them running late for you.
þ It’s sensible to bring a list, but consider what’s achievable in 10 minutes. 4 problems? That’s 150 seconds each. Its usually better to come back again rather than squeezing everything into 10 minutes.
þ Beforehand , Work out what’s really worrying you. Make short notes that describe your symptoms.
þ Get to the point: don’t beat about the bush and don’t “save” important issues until the end.
þ Wear accessible clothing if you’re likely to need to undress for examination.
þ Make sure you understand what’s been agreed and what’s happening next.
Please ensure that you tell us if you change your contact details, especially your home address and telephone number. An e-mail contact address is always useful as is an up to date mobile telephone number.
It is estimated that every year 50 million people visit their GPs for minor ailments such as coughs, colds, mild eczema and athlete's foot. By visiting your local pharmacy you could save yourself time and trouble.
If you are looking for information or advice you could ring NHS 111 ( you just need to dial or key 111) they can offer help and advice or tell you the best place to get the information you are looking for.
Parking and Disabled Access
Both surgeries have limited parking facilities. Please inform reception if you are obstructing another vehicle, and allow ample time for parking before your appointment.
The Abbotsbury Road Surgery front doors and downstairs toilet are designed for wheelchair access. At Chickerell Surgery, wheelchair access is available via the pharmacy.
(Site updated 25/08/2016)